Please ensure you have read and understand the Terms and Conditions below:

ACCEPTANCE OF TERMS

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW:

All services provided by Allegra Print & Imaging are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as “you”) agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.

CHANGE OF TERMS

Allegra Print & Imaging reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately when they become available on allegrapress.com. Allegra Print & Imaging does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.

INDEMNITY

You agree to indemnify and hold Allegra Print & Imaging , its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys’ fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site.

COPYRIGHT

Allegra Print & Imaging and all of its content are protected by copyright laws of British Columbia and Canada and international treaty provisions.  Allegra Print & Imaging. All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Allegra Print & Imaging.

Copyright laws also pertain to the content you submit to Allegra Print & Imaging. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. Allegra Print & Imaging will not assume the responsibility of checking the content of its client’s submitted materials for copyright violations. Therefore, Allegra Print & Imaging will not be held accountable for any illegal use of copyrighted material by its clients.

CUSTOMER CONTENT

You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not Allegra Print & Imaging. Furthermore, you are responsible for all information and content that you acquire and/or use from the allegrapress.com service.

In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Allegra Print & Imaging:

You will not upload, post or send any content through the Allegra Print & Imaging service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated law/s of British Columbia and Canada, or threatens blackmail; encourages or suggests forcible resistance to any law of British Columbia and Canada, insurrection, or treason; includes fraudulent, libellous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Allegra Print & Imaging or any other party.

Let it also be known that Allegra Print & Imaging does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers. Allegra Print & Imaging will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.

Allegra Print & Imaging provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.

You must have a registered account. Protection of passwords and controlling account access is your responsibility. Allegra Print & Imaging will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of Allegra Print & Imaging.

Allegra Print & Imaging reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. Out of respect for the employees and guests of Allegra Print & Imaging, we define objectionable as any content that is not child-friendly. We reserve the right to refuse to print any such objectionable content. In the event your order is rejected for objectionable content, we will issue a credit for the full value of your order minus 10% to cover processing fees, OR, upon request, we will issue a promotional code for the full value of your order for use on a future project. If you wish for us to review content prior to placing your order, please contact Customer Service.

In addition, you agree that content and or information obtained by Allegra Print & Imaging may be kept and disclosed if Allegra Print & Imaging is required to do so by law, or if Allegra Print & Imaging believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Allegra Print & Imaging in any way.

SUBMISSION OF ARTWORK OR GRAPHICS

All files must be submitted in CMYK format, except for 1 and 2 color letterhead and envelopes. Any files not in CMYK may color shift when processed. A minimum resolution of 300 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired.

We strongly suggest that all items except for background images be at least 1/8″ from the trim line. Items falling closer to the trim line may be cut off. Please refer to the templates provided on our site for guidelines.

The Customer guarantees the legal propriety of all matter submitted to Allegra Print & Imaging for printing and/or publication; and will indemnify Allegra Print & Imaging against all claims and responsibility arising from the printing and/or publication of such matter, including the legal expenses and disbursements incurred by Allegra Print & Imaging in contesting the same.

Allegra Print & Imaging will not be liable for any damages arising out of violation of laws or illegal use of trade names or slogans in material supplied by the Customer.

Allegra Print & Imaging reserves the right to use any printed product for Allegra Print & Imaging publicity including reproduction. The Customer will not necessarily be notified.

IMPORTANT! If you choose “NO PROOF – PROCEED AS IS” you assume full (100%) responsibility for printing outcome(s).

If customer supplied artwork requires technical or design re-work, charges will apply at the rate of $100 per hour with 1/2 hour minimum. If customer elects to fix the files themselves and avoid these charges, our template must be used to re-submit the file. Templates are available for download at http://www.allegrapress.com site.

COLOR PROOFING & MATCHING

Allegra Print & Imaging cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.

Allegra Print & Imaging will make every effort to match the gradient density of each colour, however, we cannot be held responsible for the final appearance of a colour. Due to different printers, ink, coating and media, not all colours can be precisely duplicated.  We will do our best to come as close as possible to the colours you request.  We cannot guarantee exact colour matches. We strongly recommend ordering a printed hard proof to approve any color matches.  PMS color matches start at $15.00 per match.

Digital printers print colour differently from day to day, there is no way of guaranteeing an exact colour match of previously printed materials.

ORDER PROOFS

It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. On orders placed with the NO PROOF option, no changes or cancellations may be made to the order after the order status is changed to Approved Work In Progress. The order is then ready to Schedule for Printing and we cannot accept any changes. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order. Allegra Print & Imaging will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Allegra Print & Imaging will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds. Important Note: Hard copy Epson proofs are always printed on a specialty paper with a satin finish called “Oris Select Proof” paper stock. This proof paper is used for all hard copy Epson proofs regardless of the paper selected for your print project.  This is a standard and accepted print industry policy and procedure. If you order an Epson hard copy proof, it will not be printed on the actual paper stock you’ve selected for your print project.  

If you need to make changes to your artwork, after receiving your proof, please resubmit your files. There will be a $10 resubmit fee charged to your account. If you wish to receive a new proof, a fee of $5 for PDF proof will also be charged. For a new hard copy proof, please contact our customer service department as the proof prices vary by specific product order(s) placed.

OVER / UNDER

You agree that there is a possibility of a difference of up to 5% between the ordered and the shipped quantity within a product and that you will not claim any compensation for this difference. Likewise, Allegra Print & Imaging or you do not have the right to claim anything for any difference when the shipped quantity is greater than 95% of the ordered quantity. We consider any order filled within 5% over or under ordered quantity to be delivered in full.

ORDER CANCELLATION

Orders cannot be cancelled except upon terms, which compensate Allegra Print & Imaging for all work done, proof preparation, graphic design, mock-ups, materials used or specially acquired to complete the order, to the date of the cancellation. Cancellation requests should be submitted through email or fax.

RETURNS AND REFUNDS

Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Allegra Print & Imaging, we will re-print the order at our cost. No Refunds or Credit. Any defect/s discovered in your shipment must be reported to Allegra Print & Imaging within 10 days of your order’s receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time THE product was delivered. All Charges related to expedited orders (rush printing or shipping) are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT. ANY CREDIT DUE WILL BE PROCESSED WITHIN 4 to 6 WEEKS. If a change is made to an existing order that results in a credit, a processing fee equal to 10% of total credit amount will be charged to cover transaction costs related to this credit. Upon request a promo code for the full value of the credit can be issued in lieu of a credit, if we are contacted prior to the credit processing date.

SHIPPING AND DELIVERY OF PRODUCTS

Allegra Print & Imaging will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Allegra Print & Imaging will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. Allegra Print & Imaging will strive to ensure that all delivery schedules are met in a timely manner. However, Allegra Print & Imaging assumes no liability whatsoever to customers for any lost business or other damages, real or constructive. Buyer assumes full risk of possible delivery delays. There will be an additional charge if any changes to the shipping address must be made after the order is placed.

However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by Allegra Print & Imaging, where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.

NOTE: Production time is estimated only and should NOT be confused with delivery guarantees.

SHIPPING ERRORS & LOST PACKAGES

In order to file a lost or damaged claim the following must apply:

Claims can only be placed within 30 days from package shipment. Allegra Print & Imaging cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors. In the case that a customer supplies the wrong address causing a package not to be delivered on time, Allegra Print & Imaging will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.

LIMITATIONS & LIABILITY:

OUR LIABILITY IS LIMITED UP TO THE TOTAL AMOUNT OF YOUR PURCHASE (AT THE SPECIFIC TIME AND DATE OF YOUR PURCHASE) AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOSS.

Allegra Print & Imaging or its licensors, suppliers, or vendors, their officers, directors, employees, or agents SHALL NOT be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not Allegra Print & Imaging has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from Allegra Print & Imaging or its affiliates, including without limitation, damages arising from error, omission, virus, delay, or interruption of service.

WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS.

Allegra Print & Imaging reserves the right to refuse service to any party for any reason it deems fit.

PLEASE NOTE: ANY SUPPLIED MEDIA WILL NOT BE RETURNED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA.

ESTIMATES, PAYMENTS, RETURNED CHECKS

Pre-payment is required on all orders. You must pay by credit card, paypal account, or debit card at the time of order. Payment will be taken in full at the time of the order.

The price of any product is the price in force at the date and time of your order.

You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge, paypal account or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge, paypal account or debit card details before processing your order.

The contract shall not have been concluded until we have received your valid credit card charge, paypal charge, or debit card payment details.

We are entitled to refuse any order placed by you.

All prices are based on receiving RIP-Ready files. If your files are not RIP-Ready, they will incur additional charges and possible delays.

Taxes are additional.

NSF cheques are subject to a fee of $25.

OFFICE HOURS AND STATUTORY HOLIDAYS

Office hours are Monday-Friday from 8AM to 5 PM PST, excluding statutory holidays.  

• New Year’s Day
• Good Friday
• Easter Monday
• Victoria Day
• Canada Day
• British Columbia Day
• Labour Day
• Thanksgiving Day
• Remembrance Day
• Christmas Day

MAILING SERVICES TERMS AND CONDITIONS

We are not responsible for lost or non-delivered mail. Our responsibilities end when Canada Post accepts your mailing from us. We are not responsible nor do we guarantee a response to your mailing. Industry average is a 1 – 2% response rate. Your results may vary.

We understand that your list is privileged and confidential. It will not be used or sold for any purposes other than your mailing. Upon request we may archive your list but will not be held responsible of system failure. You should always have a copy of your list with you.

In the event of a mistake or error, we will only accept liability up to the cost of goods and services provided. By using our services we will not accept liability for any loss of revenue, business or implied damages.

PAPER STOCK POLICY

In order to maintain the most competitive print prices, we must utilize a number of paper stock sources and paper mills. We reserve the right to change our paper suppliers as necessary to assure you the best quality paper stocks available at the industry’s most competitive prices. We will make every effort to assure our online paper stock offerings remain consistent, reliable and predictable over time. However, we cannot control or be held accountable for paper production variances caused by independent paper mills and sources which are beyond our control. Although the stated weights of our featured paper stocks will remain constant, there could be a slight difference in caliper, brightness or texture. Slight differences may or may not be evident when printing the exact same project, on the exact same selected paper stock, and using the exact same art file but ordered and printed on a different date. For example, you order a print project today (we’ll call it ABC Brochure project) and you order it printed as 4/4 on 100 lb. Text Gloss stock. Three months from today, you place the exact same order, exact same art, same named paper stock, same project (ABC Brochure). When you receive the project, you notice a slight difference in the paper stock (be it caliper, brightness or texture). The slight difference will be within print industry standards for paper stock and mill industry tolerance levels (very similar to slight dye lot variations common in the carpet or fabric industry). We will not be held personally responsible or accountable, in any way, for these slight differences. Our position is a common print industry policy with regard to paper stock grades, paper mills and the varying slight differences from one source or mill to another concerning like weight and like named paper stocks purchased from different manufacturing resources.

Allegra Print & Imaging sells products made out of several different types of materials: Variety of Paper Stock, Corrugated Plastic, Aluminum, Art Board, Art Paper, Large Format Media, Hot and Cold Laminate, Digitally Printed Vinyl, Cling, Adhesives, Vinyl Banner, and many, many other.

You agree that you have read and/or researched independently and that you know what each of these materials is and what you are buying. You agree that Allegra Print & Imaging is not responsible for products received that are made of materials thought by the purchaser to be something other than advertised. As an example, you agree Allegra Print & Imaging is not responsible if the Corrugated Plastic received by the purchaser is not what the purchaser envisioned Corrugated Plastic would be.

You agree that all products produced and sold by Allegra Print & Imaging are for novelty purposes only. Allegra Print & Imaging does not make any claims about the legal compliance or registration of signs, license plates, ads and marketing materials, or any other products sold by Allegra Print & Imaging. You agree to check with any applicable legal authority for the standards, rules and regulations governing the types of signs, license plates, or other products permitted for your particular use.

This site contains links to other sites. Allegra Print & Imaging is not responsible for the privacy practices or the content of such websites.